Returns & exchanges
Above all, we want you to love your Meg & Bee goodies. But, if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 21 days from the date of receipt. We will arrange a refund, provided that the product(s) are returned complete, in perfect condition, unused, and in the original packaging If they are not in their original packing, (with all the tissue paper stuffing inside) or another suitable box (so the item doesn't get squashed) we will not be able to refund you as they will be unsellable.
If you are returning a bag, please make sure you include the slim, leather strap that comes with the bag!
The return to us postage is for the customer's account.
When returning items we recommend the use of the Royal Mail “Signed For” service or similar and to obtain proof of posting and a tracking number. We cannot accept responsibility for parcels lost in transit.
Your refund will be processed and a credit will automatically be applied to your original method of payment.
For all returns and refunds, please print off our RETURNS FORM, complete it (please make sure you fill in all areas), cut out the Returns Address*, stick it on the front of your parcel and enclose the remaing part of the form with your parcel.
*JEM MARKETING, C/O MEG & BEE, JEM HOUSE, LITTLE MEAD INDUSTRIAL ESTATE, ALFOLD ROAD, CRANLEIGH, SURREY, GU6 8ND.
If this is a GIFT: Please ensure the recipient has your Order Number as this will allow them to exchange the gift for Gift Vouchers should they wish to.
We are unable to exchange products so if you wish to choose a different item, please follow the RETURNS process above and then place a new order for your preferred item.
FAULTY PRODUCT (unlikely 😃 but just in case!)
Please take time to read the care section on our website - misuse of your bag could cause an unnecessary fault. If a product is faulty on receipt, please notify us as soon as possible and within 2 working days in any event and we will arrange a replacement or a refund. If a product develops a fault within 6 months of purchase, we will offer a repair or replacement at our discretion. Outside this timeframe we are unable to offer a repair or replacement.
For any faulty returns, you are required to arrange and pay for the return of the product(s) to us. We will refund the costs of carriage up to a maximum of £5 where the item is confirmed by us to be faulty as a result of a manufacturing defect.